I used DigitalOcean in a small organisation with ~20 VMs for just under a year in the Toronto and NYC regions.

- Pricing is reasonable but there are better providers at the same cost.
- The 'Teams' feature is extremely useful for access control in a business environment.
- Regular, brief network drops for NYC VMs and occasionally Toronto lasting up to several minutes sometimes multiple times in one day. This happened at least once a month.
- I never contacted DO support in regards to a critical issue, but did once in regards to their DO Spaces (object storage) product and the resolution took about a month.
- DO Spaces in NYC3 would regularly drop connections during uploads and at one point was inaccessible for several days.
- IO speed was a bottleneck and a major source of MySQL waits.

I would be hesitant to use DigitalOcean again, although they are far from the worst provider I have used.