I have been a customer of OVH, now OVHCloud, for many years, using a variety of services with a focus on dedicated servers and domains.

In terms of price/performance, OVH is definitely among the best options available, alongside Hetzner.

However, one major downside is the support. You often have to wait days for a response, especially as a new customer during the initial verification process.

Another issue is the BYOIP process, which takes an astonishing six (!!) weeks. I’ve announced my own IPs multiple times through OVH, and it consistently takes six weeks. Even the support team can’t expedite the process for some reason.

In summary, OVH offers great value for the money in my opinion, especially during promotions like Black Friday or Back-to-School deals.

I've used OVH for over 10 years, their Kimsufi and So You Start brands are the go to for affordable bare metal / dedicated servers.

Entry price has been consistently good, but prices stay fixed even when cheaper, higher spec offerings are released. It's therefore best to automate server setup as much as possible so you can easily migrate to a new server every year or so.

I've heard stories of people having issues with their customer support but I've been fortunate not to have to rely on support as their control panel provides automation of everything I've needed.

Some of the limitations of Kimsufi are a little frustrating, notably the lack of additional IPv4 and restricted IPv6. Personally I'd rather they ditched the sub-branding, ditched these restrictions and introduced fixed charges for all additional services -that would really simplify the server selection process.

I have found occasionally that IPs meant to be geo-located to a specific country aren't recognized by others as being so.

I've been using OVH for more than 5 years for various different professional projects. They provide a premium service and their price is hard to beat. So what's the catch?

Downsides:
- Support. They have a dedicated support team, and the support team is very competent. Have a hardware issue? It'll be fixed right away, generally an automated system will handle it. Backup server went missing? Support is helpful. However, I have had network issues with certain machines that I believe is infrastructure-related, and I have just been unable to get any meaningful help from support over it.
- Bandwidth is not super flexible. Much of their budget brands (such as SoYouStart) don't have a huge amount of bandwidth. This affects me in particular due to application-specific requirements which require a lot of bandwidth to go through a single application due to restrictions we do not control. There didn't seem to be a good budget dedicated option which could take in a huge amount of bandwidth without having a great CPU.

But overall, the performance / price is incredible, and OVH has been my host of choice for dedicated servers for more than 5 years. Would definitely recommend.

I have used all 3 OVH brands: Kimsufi, SoYouStart, and OVH.

I ordered 5 servers on 01/03/2021 (Infra-2). 100% of the prepayment was immediately debited from the card. Servers were not issued
The next day, they requested documents for validation (ID, utility bill). I sent all the documents in 2 hours after the request
Today is 09/03/2021. The servers were never given to me, the letter was not answered. Technical support says to wait 15 days for a auto-refund or wait for a response from the Validation team, which have not responded for 7-8 days (they call it ASAP)
order number - 10971012